Refund policy

We want you to love your caricature. Because every item is personalised and made to order just for you, this policy explains when we can and can't offer a refund or replacement. It doesn't affect your legal rights under the Consumer Rights Act 2015.

1. Change of mind — personalised items

As our products are made to your specification and clearly personalised, they are exempt from the 14-day right to cancel under the Consumer Contracts Regulations 2013. This means we're unable to accept returns or offer refunds for change of mind (for example, you no longer want it, or you ordered the wrong size or colour that you selected). Please use our size guides and double-check your choices and preview before ordering.

2. Cancelling or changing an order

We start making your item quickly. If you need to cancel or change an order, email info@wackywearstudio.com as soon as possible — we can usually help if production hasn't started yet. You are able to cancel an order if it hasn't been fulfilled and is within 15 minutes of the order having been placed. Once your item has gone into production we can no longer change or cancel it, because it's being made just for you.

3. Faulty, damaged, misprinted or wrong items — always covered

If your order arrives faulty, damaged, misprinted, defective, or not what you ordered, we'll put it right at no cost to you. Please contact us within 30 days of delivery at info@wackywearstudio.com with:

your order number;
a clear photo of the item showing the issue (and the packaging/label if it was damaged in transit).

Once we've confirmed the issue, we'll offer you a free replacement (reprint) or a full refund — your choice. You usually won't need to return the faulty item, and we cover any costs. Under the Consumer Rights Act 2015 you may also have a short-term right to reject faulty goods for a refund within 30 days.

4. Not happy with the caricature? We'll redraw it

A real person checks every caricature before it prints. If you feel the artwork genuinely missed the mark, get in touch — we'll happily review it and redraw or adjust it to make it right. (This is our goodwill promise for quality, separate from your legal rights above.)

5. Photos and previews you approve

Because we create your item from the photo you upload and the preview you approve, we can't offer refunds for issues caused by the image you supplied (for example, a blurry, low-resolution or incorrect photo) or a design you approved at checkout. If you're unsure, message us before ordering and we'll help.

6. Lost or delayed in transit

If your order hasn't arrived within the expected timeframe, contact us at info@wackywearstudio.com. We'll investigate with the carrier and, where an item is confirmed lost, arrange a replacement or refund.

7. How refunds are issued

Approved refunds are made to your original payment method, normally within 5–10 business days of us confirming the refund. Your bank may take a little longer to show it.

8. Your statutory rights

This policy is in addition to, and does not affect, your legal rights. In the UK, goods must be of satisfactory quality, as described and fit for purpose under the Consumer Rights Act 2015.